Cancellation and Refund Policy

Subscription Cancellation

You can cancel a recurring DueTick subscription from the Subscription page in your account. Cancellation is scheduled with our payment provider and takes effect at the end of the current paid billing period.

You will retain access to the paid plan until the displayed subscription end date. No further recurring charge should be initiated after cancellation takes effect.

Refunds

Subscription fees are generally non-refundable after a paid billing period begins. We may approve a full or partial refund for duplicate charges, billing errors, or a verified technical failure that prevented access to the paid service.

To request a review, email support@duetick.app within seven days of the charge. Include your registered email address and payment ID. Approved refunds are returned to the original payment method; the bank or payment provider controls the final posting time.

Failed or Pending Payments

A failed or pending payment does not qualify as a completed purchase. If an amount appears debited but DueTick does not show an active subscription, contact us so we can verify the Razorpay payment status before any account change or refund is made.